Refund Policy

We do not accept returns, exchanges or refunds for change of mind, wrong size, wrong colour or buyer's remorse. Because each item is produced only after you order it, it cannot be resold.

Please double-check the size guide, colours and your shipping address before placing an order. Contact us before ordering if you're unsure — we're happy to help.

If your item arrives misprinted, damaged in transit or materially different from what you ordered, we will reprint or replace it free of charge.

Contact us within 14 days of delivery at hello@gizmo.dog with your order number and clear photos of the issue. In rare cases where a reprint isn't possible, we will refund the affected item.

If tracking shows your order as lost or it hasn't arrived within 21 days of the estimated delivery date, contact us and we will investigate and arrange a replacement where appropriate.

The $29 dog-listing fee is non-refundable once a listing has been published. If payment fails or a listing is rejected before publication, the fee is returned in full.

Any approved refund is returned to your original PayPal payment method. Depending on your bank, it can take 5–10 business days to appear.

hello@gizmo.dog · +1 84524 86482. Please include your order number so we can help quickly.